Refund policy

RETURN AND REFUND POLICY

We want you to be happy with your Loosn Fascia Ring. If you're not, here's how it works.

30-day returns

You have 30 days from the day your order is delivered to request a return. To be eligible, the item must be in the condition you received it, with all parts included — the ring, the strap and the charging cable.

How to start a return

Email Everkpt16@gmail.com with your order number and the reason for the return. We'll confirm the return address and walk you through it.

Please don't send an item back before contacting us. Returns sent without prior arrangement can't be processed.

Return shipping

If the item arrived damaged, faulty or incorrect, we cover the return shipping and replace or refund it in full.

If you're returning it because you changed your mind, the return shipping cost is yours.

Refunds

Once we receive and inspect the returned item, we'll let you know whether the refund is approved. Approved refunds are processed back to your original payment method within 10 business days. Your bank may take a few additional days to reflect it.

If more than 15 business days have passed since we approved your refund and you haven't received it, message us and we'll follow up.

Damaged or faulty items

Check your order when it arrives. If the item is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos and we'll sort it out immediately.

Items we can't accept

We can't accept returns on items that have been damaged through misuse, or items returned without the strap and charging cable.

Cancellations

You can cancel your order for a full refund any time before it has been dispatched. Once it's shipped, the return process above applies.

Nothing in this policy affects your rights under the South African Consumer Protection Act.